Understanding Your Customer's Experience
Category: Event Calendar
Date and Time for this Past Event
- Wednesday, Oct 30, 2024 10:30am
Location
SCORE Akron
175 S Main Street
Details
Understanding your customer’s experience is well worth the effort. 88% of buyers say experience matters as much as a company's products or services. Customer experience improvements can improve brand reputation, increase customer retention, and raise profitability.
In this webinar, you will learn a 3-step process to identify customer experience improvements. You will learn how to
- See your business from the customer’s perspective by creating Customer Personas
- Understand the customer experience with Customer Journey Mapping
-Identify potential customer experience improvements.
You will leave this webinar with the information and the tools/ templates necessary to immediately implement the customer Journey mapping.